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Bittersweet Designs

Terms and Conditions

All items are happily handmade in Santa Fe, New Mexico

General Ordering Information

By placing an order with Bittersweet Designs, you have read and agreed to the terms and conditions contained in this agreement. All sales are final.


All order shall be placed with a credit card; Visa, MasterCard, American Express and Discover are accepted. Bittersweet Designs charges credit cards at the time of production. Delivery is typically within two (2) weeks of production. By providing a credit card number and expiration date on the order form, you are irrevocably authorizing Bittersweet Designs to charge the credit card for the entire purchase price at the time of production.

Damage Claims

Bittersweet Designs typically ships UPS ground. Bittersweet Designs is not responsible for damage in transit. Bittersweet Designs does not insure packages with the carrier; if you would like to insure your package(s), please let us know at the time you place your order. You further agree not to cancel or contest payment or deduct from any invoice any amount due to Bittersweet Designs as a result of a damage claim.


Bittersweet Designs only accepts exchanges with authorization within 3 days. Only store credit will be applied. Please contact Bittersweet Designs in the event you receive defective merchandise as all returns must be approved in advance by Bittersweet Designs. Exchange needs to be greater or equal to exchange.


Bittersweet Designs completely stands behind its products. Any and all repairs MUST be accompanied with the Bittersweet Designs repair form. Bittersweet Designs can not be held responsible for items shipped without necessary documentation.

We look forward to working together.
Please call 505.988.8006 or email with any questions.

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